While the Transport Agency has an expectation that all providers will provide a high standard of customer service, there may be times when a candidate is dissatisfied with either the service received, the training provided or the outcome of the CBTA course assessment.
For this reason, Eduquip Motorcycle School administers a customer complaints management system that is supported by a complaints register and the information required to make a complaint is readily available to all customers .
The complaints form is available upon request or downloadable from the NZTA Website at
Download the form or request one from us
Fill in the form and send it back to us
Eduquip Motorcycle School
P O Box 23
The receipt of any complaint will be acknowledged with a resolution and recorded in the complaints register within three working days and all complaints will be acknowledged by a written response to you within 20 working days.
The written response will also incorporate notification of the complainant’s right to have their complaint reviewed by a Transport Officer at the local Transport Agency office should you be dissatisfied with the response provided;