Complaints Process

While the Transport Agency has an expectation that all providers will provide a high standard of customer service, there may be times when a candidate is dissatisfied with either the service received, the training provided or the outcome of the CBTA course assessment.

For this reason, Eduquip Motorcycle School administers a customer complaints management system that is supported by a complaints register and the information required to make a complaint is readily available to all customers .

 The complaints form is available upon request or downloadable from the NZTA Website at

http://nzta.govt.nz/assets/licence/getting/motorcycles/docs/cbta-complaint-form.pdf

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Download the form or request one from us

Fill in the form and send it back to us 

Postal Address

Eduquip Motorcycle School

P O Box 23

Kawerau

Email

eduquipmotorcycleschool@gmail.com

The receipt of any complaint will be acknowledged with a resolution and recorded in the complaints register within three working days and all complaints will be acknowledged by a written response to you within 20 working days. 

The written response will also incorporate notification of the complainant’s right to have their complaint reviewed by a Transport Officer at the local Transport Agency office should you be dissatisfied with the response provided;