Frequently Asked Questions

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Can you send out website orders at Level 4?

We can safely send out orders for essential items during Level 4. All other orders will be dispatched at Level 3 or when safe to do so.

Essential items include

From the Website: Journals, Diaries and Lamps.

Essential items from our Facebook or Instagram pages: Soaps, Shampoo and Conditioner Bars, Clothing.

 

Can you send out website, phone, or social media orders at Level 3?

Yes we can safely courier all your orders, with contactless delivery at Level 3.

Can we pick up orders made by website, phone or social media at Level 3?

Yes, if the pickup option is chosen at the checkout on the website then we will arrange safe contactless pick up with you via email or the phone number supplied. When making an order via phone or social media we will arrange contactless pickup at that time with you.

 

What safety protocols do you have in place to operate at Level 2?

Our customers and staff’s safety is our number one concern at all Levels but especially this level when the customer begins to enter retail premises again after Lockdown.

You must sign in with the contact tracing app at the entrance or keep your own record. Please use the hand sanitiser at the door on entry and exit. Masks are mandatory unless you have an exemption card.

Only 4 customers at a time in the store, excluding staff, with 2 metre social distancing. Please don’t be offended if asked to wait outside. If shopping within your bubble, it is appreciated if you stay together in the store to ensure others safety.

All counter surfaces, eftpos machines, door handles and other surfaces that are deemed necessary are regularly cleaned with antibacterial cleaner.

Can we still do contactless delivery and pick up at Level 2?

Yes we can, when placing your order through the website, we will contact you directly to arrange this. When placing your order via phone or social media we will organise this at the time.

Do you offer free contactless delivery in the Kawerau area at Level 3 and Level 2?

Yes that can be arranged at the time of your order.

 

 

How long has Eduquip been in business?
Eduquip has been in business since 2003. We are based in Kawerau, a beautiful small town in the Bay of Plenty.

What are your shop hours?

Tuesday to Friday 10am - 5pm

Saturday 10.30am - 3pm

Sunday and Monday closed

 

Are your crystals ethically sourced?

Yes, all of our crystals are ethically sourced. Some of our crystals and rocks have been personally collected by the owners themselves.

 

What is your sustainability policy?

We endeavour to stock organic fair trade products and source products from ethical suppliers and local businesses. We reuse our bubble wrap and packaging and only use paper bags, should our customers require them.


What forms of payment do you accept?

You can pay in-store using cash, credit/debit cards, Afterpay, and Genoapay.

You can pay online using credit/debit cards, bank transfers, Afterpay, and Genoapay.

For internet banking or Genoapay choose Manual Payment at checkout and we will contact you.

Are my personal details safe?

Yes, we do not store any credit/debit card details on our system.

If you choose a direct payment gateway to complete your purchase, then Wix stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your transaction information is deleted. 

Where do you ship to?

We ship anywhere in New Zealand. Currently, we are unable to ship internationally.

You can also pick up your items from our store.

 

Do you ship to P.O. boxes?
No, sorry. We are not able to ship to P.O. boxes.

 

How long will my items take to arrive?

Within the North Island 2-3 working days

Within the South Island 3-5 working days

We send you the courier tracking details prior to dispatch. This will enable you to see what is happening and to contact the courier if delayed.

 

How much is freight?

The freight costs depend on the size and weight of the items. The freight rates will appear in the drop-down box when you make your purchase. For purchases over $200 we offer Freight Free shipping automatically at checkout. Note that Free Freight is not included with the use of other promotion codes

 

What is your returns policy?

We cannot accept returns or exchange items so please choose carefully.

 

What if my items arrive damaged?

In the rare instance your package is damaged in transit, please contact us as soon as possible. All items are carefully checked prior to shipping and our courier company is liable for any damage during transit. We can lodge a claim on your behalf, though we will need photos of the item(s) and the packaging (including the courier bag). In some instances, the courier will collect the damaged items and packaging from you.