Frequently Asked Questions

How long has Eduquip been in business?
Eduquip has been in business since 2003. We are based in Kawerau, a beautiful small town in the Bay of Plenty.

What are your shop hours?

Tuesday to Friday 10am - 5pm

Saturday 10.30am - 3pm

Sunday and Monday closed

 

Are your crystals ethically sourced?

Yes, all of our crystals are ethically sourced. Some of our crystals and rocks have been personally collected by the owners themselves.

 

What is your sustainability policy?

We endeavour to stock organic fair trade products and source products from ethical suppliers and local businesses. We reuse our bubble wrap and packaging and only use paper bags, should our customers require them.


What forms of payment do you accept?

You can pay in-store using cash, credit/debit cards, Afterpay, and Genoapay.

You can pay online using credit/debit cards, bank transfers, Afterpay, and Genoapay.

For internet banking or Genoapay choose Manual Payment at checkout and we will contact you.

Are my personal details safe?

Yes, we do not store any credit/debit card details on our system.

If you choose a direct payment gateway to complete your purchase, then Wix stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your transaction information is deleted. 

Where do you ship to?

We ship anywhere in New Zealand. Currently, we are unable to ship internationally.

You can also pick up your items from our store.

 

Do you ship to P.O. boxes?
No, sorry. We are not able to ship to P.O. boxes.

 

How long will my items take to arrive?

Within the North Island 2-3 working days

Within the South Island 3-5 working days

We send you the courier tracking details prior to dispatch. This will enable you to see what is happening and to contact the courier if delayed.

 

How much is freight?

The freight costs depend on the size and weight of the items. The freight rates will appear in the drop-down box when you make your purchase.

 

What is your returns policy?

We cannot accept returns or exchange items so please choose carefully.

 

What if my items arrive damaged?

In the rare instance your package is damaged in transit, please contact us as soon as possible. All items are carefully checked prior to shipping and our courier company is liable for any damage during transit. We can lodge a claim on your behalf, though we will need photos of the item(s) and the packaging (including the courier bag). In some instances, the courier will collect the damaged items and packaging from you.